Here you will find all information about return costs, postage and shipping costs for deliveries:

- Within Germany: 4.90 EUR (climate-neutral shipping with DHL GoGreen) .

- We ship to the following EU countries: Zone 1, flat shipping fee of 10.50 EUR

Austria, Belgium, Denmark (except Faroe Islands and Greenland), Finland, France, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Great Britain, Iceland, Monaco

- We ship to the following countries outside the EU: Zone 2, shipping fee of 12.50 euros: Switzerland

Please note: Import duties may be charged for goods delivered outside the European Union. We are not responsible for any customs costs that may arise (including in the case of a return).

Return Policy

We accept unworn and unwashed returns. For a full refund, please ensure the original tags are attached.

In Germany you have 14 days to return your items from the day you received them.

Outside Germany you have 21 days to return the goods from the day you received them.

Please note that the return costs are to be borne by you.

Return process

- Inform us about the return by sending an email to: shop@bacina.de.

- Send the package back to: BACINA, Hansaallee 121, 60320 Frankfurt am Main, Germany

We recommend choosing a trackable shipping method . Unfortunately, we cannot replace any goods lost during return shipment.

- Once we receive the package, the money will be refunded. This process can take up to 14 days.